Privacy Policy | Opterols

Data Controller Information

Opterols acts as the data controller for personal information collected through our website and consulting engagements. We determine the purposes and means of processing your personal data.

Company Name: Opterols

Address: 9/F, Two Harbourfront, 22 Tak Fung Street, Hung Hom, Hong Kong

Phone: +852 2763 9418

Privacy Contact: [email protected]

Information We Collect

We collect personal data necessary to provide consulting services, respond to inquiries, and operate our website. The categories of information we collect include:

Information You Provide Directly

Contact information including name, email address, phone number, and business address
Professional information such as job title, company name, and role
Inquiry details submitted through contact forms or email communications
Information provided during consulting engagements including strategic documents and operational data
Communication preferences and feedback

Information Collected Automatically

Website usage data including pages visited, time spent on site, and navigation paths
Device information such as IP address, browser type, and operating system
Cookies and similar tracking technologies as described in our Cookie Policy
Referral sources and search terms used to find our website

How We Use Your Information

We process personal data for specific, legitimate business purposes. The legal basis for processing varies depending on how you interact with our services:

Service Delivery (Contractual Basis)

Providing consulting services as specified in engagement agreements
Communicating about project progress, deliverables, and scheduling
Processing payments and maintaining billing records
Managing client relationships and engagement administration

Inquiry Response (Legitimate Interest)

Responding to contact form submissions and email inquiries
Providing information about our services and capabilities
Scheduling initial consultations and engagement discussions

Website Operation (Legitimate Interest)

Analyzing website usage to improve user experience and content
Maintaining website security and preventing fraudulent activity
Optimizing website performance and troubleshooting technical issues

Legal Compliance (Legal Obligation)

Complying with Hong Kong business regulations and reporting requirements
Maintaining records as required by professional consulting standards
Responding to legal requests and protecting our rights

Data Sharing and Disclosure

We do not sell personal data to third parties. We share information only in the following limited circumstances:

Service Providers: We engage third-party vendors for website hosting, email communications, and analytics. These providers are bound by contractual obligations to protect data and use it only for specified purposes.
Professional Advisors: We may share information with legal counsel, accountants, or other professional advisors when necessary for business operations, bound by professional confidentiality obligations.
Legal Requirements: We disclose information when required by law, court order, or government regulation, or when necessary to protect our rights or the safety of others.
Business Transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred to the successor entity, subject to this privacy policy.

Data Security Measures

We implement technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure:

Encrypted transmission of data using SSL/TLS protocols for all web communications
Secure storage of engagement documents with access controls and authentication
Regular security assessments and updates to protection measures
Staff training on data protection obligations and handling procedures
Confidentiality agreements with all employees and contractors
Incident response procedures for addressing potential data breaches

While we maintain appropriate safeguards, no security system is impenetrable. We cannot guarantee absolute security of transmitted or stored data.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law:

Inquiry Data: Retained for 24 months after last contact unless you become a client
Client Engagement Data: Retained for 7 years following engagement completion to comply with professional standards and potential legal requirements
Financial Records: Retained for 7 years as required by Hong Kong tax and business regulations
Website Analytics: Aggregated data retained indefinitely; individual identifiers removed after 26 months
Marketing Communications: Retained until you opt out or request deletion

Your Rights

Under Hong Kong's Personal Data (Privacy) Ordinance, you have specific rights regarding your personal data:

Right to Access

You may request copies of personal data we hold about you and information about how we process it.

Right to Correction

You may request correction of inaccurate or incomplete personal data.

Right to Object

You may object to processing based on legitimate interests, including direct marketing communications.

Right to Data Portability

You may request your data in a structured, commonly used format for transfer to another service provider where technically feasible.

Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements and legitimate business needs.

To exercise these rights, contact us at [email protected]. We will respond to requests within 40 days as required by Hong Kong law. We may require identity verification before processing requests.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and analyze usage. For detailed information about our cookie practices, please review our Cookie Policy.

Children's Privacy

Our services are intended for business and professional audiences. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through:

Updated "Last Updated" date at the top of this policy
Email notification to active clients and recent inquirers
Prominent notice on our website for significant changes

Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

Contact and Complaints

For questions about this privacy policy or to exercise your data protection rights, contact:

Email: [email protected]

Phone: +852 2763 9418

Mail: Privacy Officer, Opterols, 9/F Two Harbourfront, 22 Tak Fung Street, Hung Hom, Hong Kong

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data in Hong Kong.